TUNING, REGULATION AND VOICING
Tuning should be carried out by an experienced tuner or technician. We recommend frequent tuning during the first year, as the strings and tuning pins settle. Afterwards, your piano should be tuned at least twice a year, and if being used professionally, we recommend tuning three or four times a year. It is important that the pitch is kept consistently at A-440 as changes in pitch can cause the tuning to become unstable. In addition to regular tuning, the action and keys should be serviced regularly. We recommend servicing the piano after one year of use as the moving parts bed in. After that, the piano should be serviced once every three to five years for average use. Pianos used professionally or in performance venues are normally serviced annually. Further information of what is involved in servicing is in the servicing page of the website.
Steinway pianos are built by skilled craftsmen and are designed to last for generations. When parts do need replacing, however, it is essential that only original genuine Steinway parts are used, and are fitted by an experienced Steinway trained technician.
Remember the high value of your Steinway and only allow specialist carriers to transport your piano. Make sure that you have adequate insurance coverage.
When not in use, you should ensure that the top of your piano is closed, to prevent dust from collecting inside. Periodically, the inside of the instrument should be cleaned by a trained piano technician and is best included as part of regular servicing. The finish of your piano should be wiped with a soft, dry piece of cloth or a slightly moistened leather cloth. We strongly advise you not to use furniture polish as it contains waxes and in some cases, silicone. The keys should be cleaned with a slightly moistened, natural leather cloth. Make sure that no moisture trickles down the sides of the keys.